General Information
Is Prepaid2Cash Available Outside The United States?
Unfortunately, Prepaid2Cash is not available outside of the United States at this time. If you have further questions please contact us at support@prepaid2cash.com.
Why Is My Account In Cooldown?
Your account will enter cooldown mode if you have completed too many failed transactions. Please wait the recommended cooldown time the app suggests before attempting a new transaction. If you need further assistance please contact us at ...
Name On Mobile Banking App Needs To Match Prepaid2Cash Account Name
If you are using a popular mobile banking app, the name on your Prepaid2Cash account is required to match the name on your bank account for a deposit to settle. This is due to restrictions placed on your bank account by your mobile banking provider. ...
Why Can’t My Transaction Be Processed Instantly?
Instant payout is not available for all prepaid cards and all transactions. If your transaction can't be processed instantly, we recommend choosing a different processing method instead.
How Do I Use A Referral Or Discount Code?
If you have a referral or discount code, you can add that code during your next Prepaid2Cash transaction. After entering your card details, you will see a Referral or Discount Code? button (highlighted in red in Transaction Screen image below). You ...
Can I Refer A Friend?
New users have the ability to refer friends during their first transaction on the iOS app. Before you submit your first transaction using iOS, you have the chance to refer 3 friends. When you refer 3 friends, you will receive free delivery on your ...
I Read Several Negative Reviews For The Prepaid2Cash App. Should I Be Nervous About Using Prepaid2Cash?
As a mobile app in the Financial Technology industry, negative reviews are certainly not uncommon. We frequently receive new user accounts and new transactions that do not meet our security standards. We are unable to accept 100% of all user accounts ...
My Transaction Was Rejected But There Is A Hold On My Funds
Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...
My Bank Received The Funds From My Transaction But Returned The Funds To Prepaid2Cash. What Should I Do?
If your bank information was entered incorrectly into the Prepaid2Cash mobile app, the payment will be returned to us in 3-4 business days. Once it is returned to us, we will reach out to you to resend the payment to the correct account. In the ...
The Estimated Delivery Date For My Payment Has Passed And I Still Haven’t Received My Funds. What Should I Do?
If your payment has not been received by the estimated delivery date, this could be due to multiple reasons such as: Incorrect bank information entered in the app The name on the bank account and the name in the app do not match Deposit bank is ...
Is My Card Guaranteed To Be Accepted?
We accept as many gift cards and prepaid cards as possible. However, we are unable to accept 100% of all transactions due to various restrictions or limitations. If you have a gift card you would like to redeem but don’t see the merchant listed, ...
Can I Enter My Nickname As The Name On My Prepaid2Cash Account?
We do not recommend using your nickname when creating your Prepaid2Cash Account. The name on your Prepaid2Cash account should match the name on the bank account you link to your Prepaid2Cash account. If the names do not match, your bank will most ...
Do You Accept Virtual Cards?
We do accept virtual prepaid cards. In order to complete a transaction for a virtual card, you will need to do the following: Select a prepaid card transaction Leave the card scanner open for 20 seconds - this will prompt manual card entry Enter ...
Can I Receive My Funds Over The Weekend Or Holiday?
Instant prepaid card transactions can be received over weekends or during holidays. However, Prepaid2Cash transactions that are not Instant transactions can only be processed during standard business days - Monday through Friday excluding Federal ...
What Is A Business Day?
Business days are Monday through Friday, excluding Federal Holidays. Prepaid2Cash transactions can only be processed during standard business days, with the exception of Instant prepaid card transactions. All other transactions cannot be processed ...
Can I Use Prepaid2Cash Outside Of The United States?
At this time, we only serve customers who reside in the United States and we cannot accept international transactions.
Can The Money Be Sent To My PayPal Or Venmo Account?
Yes, you can now send funds to your PayPal or Venmo Account.
Is There An Estimated Delivery Date For My Funds?
Yes. Once your transaction has been approved, it will have an estimated delivery date associated with it. You can view this estimated date of delivery by clicking on the transaction detail via notifications, recent transactions or transaction ...
My Transaction Was Rejected. What Does This Mean?
A transaction with a rejected status has not been accepted by our support team. There are a variety of reasons transactions are rejected by our team, but we are not able to disclose the specific rationale for any individual transaction. Rejected ...
My Transaction Is Pending. What Does This Mean?
A transaction with a pending status is waiting to be reviewed by our team. Don’t worry, our team is on it and the transaction status should be updated within 24 hours. You may see this status if you are a new customer or your transaction needs ...
My Transaction Has Been Approved. What Does This Mean?
Congratulations! Your funds are on the way. Once your transaction is approved, you can expect to see settlement into your bank account within estimated timeframe provided within the application. If you have any questions or your transaction is taking ...
My Prepaid Card Is Not Scanning. What Should I Do?
If your prepaid card is not scanning, try to find an area with good lighting and start a new transaction. Hold your prepaid card in front of your phone's camera and make sure the corners of the card align with the green corners on your screen. Be ...
Do You Accept Prepaid Phone Cards?
No, Prepaid2Cash does not currently accept prepaid phone cards because the stored value is related to minutes and not cash. At this time, Prepaid2Cash accepts prepaid cards which contain a network branded logo (Visa, American Express or MasterCard) ...
What Types Of Gift Cards Are Accepted?
We accept physical gift cards, electronic gift cards and store credits from many of the most popular retailers (eg. Walmart, Home Depot, Ulta). The balance on the gift card must be between $25.00 and $1000.00 and there cannot be any restrictions on ...
What Types Of Prepaid Cards Are Accepted?
We accept most MasterCard, Visa, American Express and Discover network branded prepaid cards, and are adding new prepaid card programs every day. Common types of prepaid cards Prepaid2Cash accepts include cards most commonly found on supermarket ...
How Do I Figure Out The Balance On My Prepaid Card?
Prepaid cards have a toll-free number and/or website located on the back of the card where you can check the balance by calling or going online. It is important to note that you must know your prepaid card balance before submitting a transaction in ...
Is There A Limit On The Number Of Gift Cards Or Prepaid Cards I Can Submit?
There is a minimum transaction limit of $20.00 for prepaid cards and $25.00 for gift cards. The maximum transaction limit per user during a 24 hour period of time is $500 for prepaid cards and $1,000.00 for gift cards. Transaction Limits Exceeded ...