My Prepaid Card Is Not Scanning. What Should I do?

My Prepaid Card Is Not Scanning. What Should I Do?

If your prepaid card is not scanning, try to find an area with good lighting and start a new transaction. Hold your prepaid card in front of your phone's camera and make sure the corners of the card align with the green corners on your screen. Be sure to hold your card within these corners for 5 seconds. If your card cannot be scanned, after 20 seconds you should be prompted to manually enter your prepaid card information. If you have any additional questions or issues related to scanning your prepaid card, reach out to our support team at support@prepaid2cash.com.
    • Related Articles

    • What Are Prepaid Cards?

      Prepaid cards are broadly defined as any network branded (Visa, American Express, Mastercard or Discover) card that contains a stored balance. These cards are commonly referred to as “open-loop cards” because they can be used most places where the ...
    • Starting Your First Prepaid Card Transaction

      To start a new transaction, click on the New Transaction button on the bottom of the user dashboard. On the next screen, select Prepaid Card. This will bring up the Prepaid2Cash card scanner, that uses your mobiles device's camera to scan your card. ...
    • How Much Does A Prepaid Card Transaction Cost?

      Prepaid2Cash is the lowest cost and fastest delivery option possible for obtaining cash for your prepaid cards. Pricing is based on how fast you would like your funds delivered. See below for our current delivery options and their respective price: ...
    • How Much Will I Get For My Prepaid Card?

      Prepaid2Cash is the lowest cost and fastest delivery option possible for obtaining cash for your prepaid cards. How much you receive is based on how fast you would like your funds delivered. See below for our current delivery options and their ...
    • When Will I Receive My Money After I Sell A Prepaid Card?

      You can select from the following delivery options: Instant (within 15 minutes) - 15% processing fee + $1.50 for delivery Temporarily Unavailable ACH (Next Business Day) - 10% processing fee + $1.50 for delivery (NOTE: ACH transactions must be ...