My Transaction Was Rejected. What Does This Mean?
A transaction with a rejected status has not been accepted by our support team. There are a variety of reasons transactions are rejected by our team, but we are not able to disclose the specific rationale for any individual transaction.
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My Transaction Was Rejected But There Is A Hold On My Funds
Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...My Transaction Is Pending. What Does This Mean?
A transaction with a pending status is waiting to be reviewed by our team. Don’t worry, our team is on it and the transaction status should be updated within 24 hours. You may see this status if you are a new customer or your transaction needs ...My Transaction Has Been Approved. What Does This Mean?
Congratulations! Your funds are on the way. Once your transaction is approved, you can expect to see settlement into your bank account within estimated timeframe provided within the application. If you have any questions or your transaction is taking ...Starting Your First Gift Card Transaction
To start a transaction, click on the New Transaction button on the bottom of the user dashboard and select Gift Card as your card type. Scan the front and back of the gift card. This will prompt a screen that will ask you to enter your gift card ...Starting Your First Prepaid Card Transaction
To start a new transaction, click on the New Transaction button on the bottom of the user dashboard. On the next screen, select Prepaid Card. This will bring up the Prepaid2Cash card scanner, that uses your mobiles device's camera to scan your card. ...