My Bank Received The Funds From My Transaction But Returned The Funds To Prepaid2Cash. What Should I Do?
If your bank information was entered incorrectly into the Prepaid2Cash mobile app, the payment will be returned to us in 3-4 business days. Once it is returned to us, we will reach out to you to resend the payment to the correct account. In the meantime, please update your bank information in the app as this will increase the speed we can resend the payment.
The Estimated Delivery Date For My Payment Has Passed And I Still Haven’t Received My Funds. What Should I Do?
If your payment has not been received by the estimated delivery date, this could be due to multiple reasons such as: Incorrect bank information entered in the app The name on the bank account and the name in the app do not match Deposit bank is ...
Starting Your First Prepaid Card Transaction
To start a new transaction, click on the New Transaction button on the bottom of the user dashboard. On the next screen, select Prepaid Card. This will bring up the Prepaid2Cash card scanner, that uses your mobiles device's camera to scan your card. ...
My Transaction Was Rejected But There Is A Hold On My Funds
Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...
My Bank Says They Returned Payment To Prepaid2Cash, What Happens Next?
If your bank has returned payment to Prepaid2Cash, we recommend the following: Check your bank account information and name listed in the app and ensure they are both correct. The name on your Prepaid2Cash account needs to match the name on the bank ...
Starting Your First Gift Card Transaction
To start a transaction, click on the New Transaction button on the bottom of the user dashboard and select Gift Card as your card type. Scan the front and back of the gift card. This will prompt a screen that will ask you to enter your gift card ...