The Estimated Delivery Date For My Payment Has Passed And I Still Haven’t Received My Funds. What Should I Do?
If your payment has not been received by the estimated delivery date, this could be due to multiple reasons such as:
Incorrect bank information entered in the app
The name on the bank account and the name in the app do not match
Deposit bank is holding funds for reasons or issues related to the account
For next steps we recommend the following:
Check your bank account information in the app to ensure it is correct.
Contact your bank and ask them if they are holding the deposit for any reason. You should provide them the amount as well as the expected delivery date of the transaction.
If your account information is not correct, the payment for this transaction will be returned to us, usually within 3-5 business days after it was sent. In this case, we will reach out to you directly to inform you that the payment was returned to us due to incorrect account information. We can then send payment to the correct account. In the meantime, we recommend updating your bank account information so that future payments are sent to the correct account.
If you contact your bank and they cannot locate the payment, please let us know by reaching out to us at firstname.lastname@example.org. We can provide a TraceID to help your bank locate the payment in question.
Is There An Estimated Delivery Date For My Funds?
Yes. Once your transaction has been approved, it will have an estimated delivery date associated with it. You can view this estimated date of delivery by clicking on the transaction detail via notifications, recent transactions or transaction ...
My Bank Received The Funds From My Transaction But Returned The Funds To Prepaid2Cash. What Should I Do?
If your bank information was entered incorrectly into the Prepaid2Cash mobile app, the payment will be returned to us in 3-4 business days. Once it is returned to us, we will reach out to you to resend the payment to the correct account. In the ...
Starting Your First Gift Card Transaction
To start a transaction, click on the New Transaction button on the bottom of the user dashboard and select Gift Card as your card type. Scan the front and back of the gift card. This will prompt a screen that will ask you to enter your gift card ...
My Bank Says They Returned Payment To Prepaid2Cash, What Happens Next?
If your bank has returned payment to Prepaid2Cash, we recommend the following: Check your bank account information and name listed in the app and ensure they are both correct. The name on your Prepaid2Cash account needs to match the name on the bank ...
My Transaction Was Rejected But There Is A Hold On My Funds
Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...