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• Can I Receive My Funds Over The Weekend Or Holiday?

  Instant prepaid card transactions can be received over weekends or during holidays. However, Prepaid2Cash transactions that are not Instant transactions can only be processed during standard business days - Monday through Friday excluding Federal ...

• The Estimated Delivery Date For My Payment Has Passed And I Still Haven’t Received My Funds. What Should I Do?

  If your payment has not been received by the estimated delivery date, this could be due to multiple reasons such as: Incorrect bank information entered in the app The name on the bank account and the name in the app do not match Deposit bank is ...

• My Bank Received The Funds From My Transaction But Returned The Funds To Prepaid2Cash. What Should I Do?

  If your bank information was entered incorrectly into the Prepaid2Cash mobile app, the payment will be returned to us in 3-4 business days. Once it is returned to us, we will reach out to you to resend the payment to the correct account. In the ...

• Starting Your First Gift Card Transaction

  To start a transaction, click on the New Transaction button on the bottom of the user dashboard and select Gift Card as your card type. Scan the front and back of the gift card. This will prompt a screen that will ask you to enter your gift card ...

• My Transaction Was Rejected But There Is A Hold On My Funds

  Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...