Support
Where Can I Find My Transaction ID?
Prepaid2Cash transaction IDs are 10 digits and alphanumeric. Examples of Prepaid2Cash transaction IDs are 2d11fa669a, 956d282803 and ac42cc07ad. The transaction ID can be found in the email you receive after you submit the transaction, or you can ...
How Do I Update My Profile?
Once you have logged in to your Prepaid2Cash account, select the Menu button at the top left corner, and then select Profile. From there, select the green edit pencil to update your name and password. Don't forget to select the Save Changes button ...
How Do I Update My Name?
Once you have logged in to your Prepaid2Cash account, select the Menu button at the top left corner. From there, select Profile. Once you have selected Profile, click on the green edit pencil next to your name, and you will be able to update your ...
How Do I Update My Bank Account?
Once you have logged into your Prepaid2Cash account, select the Menu button at the top left corner. From there, select Profile. Once you have selected Profile, click on Bank Account. Once you are at the Bank Account information screen, select the ...
I Made An Error Inputting My Bank Account Information, What Can I Do?
If your bank information was entered incorrectly into the Prepaid2Cash mobile app, the payment should be returned to us by your bank in 3-4 business days. Once your payment has been returned to us, we will reach out to you to resend the payment to ...
My Bank Says They Returned Payment To Prepaid2Cash, What Happens Next?
If your bank has returned payment to Prepaid2Cash, we recommend the following: Check your bank account information and name listed in the app and ensure they are both correct. The name on your Prepaid2Cash account needs to match the name on the bank ...
Why Has My Prepaid2Cash Account Been Disabled?
If you receive an email or error message that your account has been disabled, it’s likely due to one of the following reasons: Duplicate Account Prepaid2Cash users are only allowed to have one active Prepaid2Cash account. If we find that you have ...
How Do I Update My Phone Number?
If you have a new phone number that you would like to connect with your Prepaid2Cash account, just reach out to us at support@prepaid2cash.com and we will be happy to update that information for you.
How Do I Update My Email Address?
If you have a new email address that you would like to connect to your Prepaid2Cash account, just reach out to us at support@prepaid2cash.com and we will be happy to update that information for you.
Who Can Answer My Questions Or Help Me Troubleshoot A Problem?
Our team is available to answer your questions and listen to your feedback. Please feel free to email us at support@prepaid2cash.com and we will respond within 24 to 48 hours.
I Can't Log In. How Can I Reset My Password?
If you can't log in and need to reset your password, simply select the Forgot Password? link under the password entry field. Once you select Forgot Password?, you will be asked to enter your email address and select Send. We will send you an email ...