Where Can I Find My Transaction ID?
Prepaid2Cash transaction IDs are 10 digits and alphanumeric. Examples of Prepaid2Cash transaction IDs are 2d11fa669a, 956d282803 and ac42cc07ad.
The transaction ID can be found in the email you receive after you submit the transaction, or you can locate it in the app on the Transaction History page.
To locate a Transaction ID in the app, log in to your Prepaid2Cash account, and select the Menu button at the top left corner. From there, select Transaction History. On the Transaction History screen, you will be able to see any transactions you have submitted along with the corresponding Transaction ID. You can click on each transaction for additional information - see screenshot below.
I'm Having Trouble Scanning My ID. What Should I Do?
If you are having trouble scanning your ID, don't worry! Just email a high quality photo of both the front and back of your ID to us at firstname.lastname@example.org and we will be happy to add it to your account for you.
Starting Your First Gift Card Transaction
To start a transaction, click on the New Transaction button on the bottom of the user dashboard and select Gift Card as your card type. Scan the front and back of the gift card. This will prompt a screen that will ask you to enter your gift card ...
Starting Your First Prepaid Card Transaction
To start a new transaction, click on the New Transaction button on the bottom of the user dashboard. On the next screen, select Prepaid Card. This will bring up the Prepaid2Cash card scanner, that uses your mobiles device's camera to scan your card. ...
Why Can’t My Transaction Be Processed Instantly?
Instant payout is not available for all prepaid cards and all transactions. If your transaction can't be processed instantly, we recommend choosing a different processing method instead.
My Transaction Was Rejected But There Is A Hold On My Funds
Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds ...