Who Can Answer My Questions Or Help Me Troubleshoot A Problem?

Who Can Answer My Questions Or Help Me Troubleshoot A Problem?

Our team is available to answer your questions and listen to your feedback. Please feel free to email us at support@prepaid2cash.com and we will respond within 24 to 48 hours.
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    • How Do I Update My Email Address?

      If you have a new email address that you would like to connect to your Prepaid2Cash account, just reach out to us at support@prepaid2cash.com and we will be happy to update that information for you.
    • Where Can I Find My Transaction ID?

      Prepaid2Cash transaction IDs are 10 digits and alphanumeric.  Examples of Prepaid2Cash transaction IDs are 2d11fa669a, 956d282803 and ac42cc07ad. The transaction ID can be found in the email you receive after you submit the transaction, or you can ...
    • How Do I Update My Profile?

      Once you have logged in to your Prepaid2Cash account, select the Menu button at the top left corner, and then select Profile. From there, select the green edit pencil to update your name and password. Don't forget to select the Save Changes button ...
    • I Can't Log In. How Can I Reset My Password?

      If you can't log in and need to reset your password, simply select the Forgot Password? link under the password entry field. Once you select Forgot Password?, you will be asked to enter your email address and select Send. We will send you an email ...
    • The App Is Not Accepting My Prepaid Card, What Can I Do?

      If you are getting an error regarding your prepaid card transaction, please double-check the scan is reading the card numbers correctly, and verify your card's balance to make sure the amount of the prepaid card you are entering is correct.  For ...