My Transaction Was Rejected But There Is A Hold On My Funds

My Transaction Was Rejected But There Is A Hold On My Funds

Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds will be returned to your card within approximately 72 hours or when the transaction clears, whichever comes first. If for some reason we cannot cancel the Hold on the card, we will contact you within 72 hours to arrange a refund for the original transaction amount less processing and delivery fees.

    • Related Articles

    • Starting Your First Prepaid Card Transaction

      To start a new transaction, click on the New Transaction button on the bottom of the user dashboard. On the next screen, select Prepaid Card. This will bring up the Prepaid2Cash card scanner, that uses your mobiles device's camera to scan your card. ...

    • What Are Prepaid Cards?

      Prepaid cards are broadly defined as any network branded (Visa, American Express, Mastercard or Discover) card that contains a stored balance. These cards are commonly referred to as “open-loop cards” because they can be used most places where the ...

    • My Prepaid Card Is Not Scanning. What Should I Do?

      If your prepaid card is not scanning, try to find an area with good lighting and start a new transaction. Hold your prepaid card in front of your phone's camera and make sure the corners of the card align with the green corners on your screen. Be ...

    • How Much Does A Prepaid Card Transaction Cost?

      Prepaid2Cash is the lowest cost and fastest delivery option possible for obtaining cash for your prepaid cards. Pricing is based on how fast you would like your funds delivered. See below for our current delivery options and their respective price: ...

    • When Will I Receive My Money After I Sell A Prepaid Card?

      You can select from the following delivery options: Instant (within 15 minutes) - 15% processing fee + $1.50 for delivery Temporarily Unavailable ACH (Next Business Day) - 10% processing fee + $1.50 for delivery (NOTE: ACH transactions must be ...