I'm Having Trouble Scanning My ID. What Should I Do?

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• Where Can I Find My Transaction ID?

  Prepaid2Cash transaction IDs are 10 digits and alphanumeric.  Examples of Prepaid2Cash transaction IDs are 2d11fa669a, 956d282803 and ac42cc07ad. The transaction ID can be found in the email you receive after you submit the transaction, or you can ...

• How Can I Ensure My Account Is Secure?

  When creating a Prepaid2Cash account, we recommend creating a unique password for your account that is not shared with any other account you own. The password must contain at least 8 characters and include at least one number or symbol ($%^@#). ...

• Create A Prepaid2Cash Account

  Once the Prepaid2Cash app has been successfully installed on your mobile phone. Follow the steps below to create a Prepaid2Cash account: 1. Open the app > click sign up > select sign up with Facebook or sign up with email. Once you have completed the ...

• How Does Prepaid2Cash Verify Account Authenticity?

  When you create a Prepaid2Cash account, we use 2 factor authentication to verify the phone number provided belongs to you. We also ask users to confirm additional personal information during transactions in order to ensure account authenticity.

• Why Has My Prepaid2Cash Account Been Disabled?

  If you receive an email or error message that your account has been disabled, it’s likely due to one of the following reasons: Duplicate Account Prepaid2Cash users are only allowed to have one active Prepaid2Cash account. If we find that you have ...